We manage the hotel’s performance on the owner’s behalf. We track results and variances against budget — RevPAR and market share, departmental costs, GOP and cash flow — as well as the operator’s delivery, CAPEX and execution of the agreed strategy. The aim is to catch deviations early and turn them into ownership decisions.
The mandate can include regular USALI-based reporting, review of the annual budget and commercial plans, operator dialogue and enforcement of performance tests, oversight of CAPEX and the FF&E reserve, and support through a brand or operating-model change. The role and its rhythm follow what the individual asset needs.